FAQ
We have gathered some of the most common questions we receive at Attáge. We have tried our best to answer them, but please do not hesitate to send us a message if you cannot find what you are looking for.
ORDER AND SHIPPING
WHAT SHIPPING METHOD DOES ATTÁGE USE?
We always choose transport companies with a sustainable focus.
Today we use Shiplink when we deliver our products to our customers. All freight with Shiplink is 100 percent climate compensated.
WHAT WILL MY SHIPPING COST BE?
Within Sweden, free of charge for standard delivery and free returns (note: free returns is not valid for sample sale). For our international customers, we charge for deliveries and returns. The delivery cost is specified in the webshop cart. The return cost will be specified when and if relevant.
WHICH COUNTRIES DOES ATTÁGE SHIP TO?
Today we ship within Sweden and the EU.
WILL I BE CHARGED VAT AND DUTIES?
For delivery within the EU, VAT is included in the price.
CAN I CANCEL OR CHANGE MY ORDER?
Please use the contact form to get in touch with us as soon as possible after placing your order, but no later than two hours after the order was placed, and we will confirm cancellation.
PRE-ORDER
When a product is tagged as "pre-order", you can join the waiting list for the product by contacting us. Please specify which product you are interested in, in your message.
CARE
HOW DO I CLEAN THE OUTSIDE OF MY BAG?
As Uppeal™ (former AppleSkin™) is water-resistant, you can clean your bag with a soft damp cloth. For tougher stains, you can use a small amount of mild soap and water.
HOW DO I CLEAN THE INSIDE OF MY BAG?
MicroLining® can be cleaned with a soft damp cloth. For tougher stains, you can use a small amount of mild soap and water.
WARRANTY, RECLAMATIONS AND REPAIR
HOW LONG IS THE WARRANTY?
All our products come with a two-year warranty on production defects.
Please note that all our products are crafted by hand. Small variations may therefore occur exclusively due to the manual process.
WHAT SHOULD I DO IF MY PRODUCT IS FAULTY?
If you find your product is faulty, you can contact us via the contact form. Please provide your name, order number and details about the fault.
We always aim to respond as soon as possible within 24 hours (on business days).
DO YOU OFFER REPAIRS?
As a part of our slow fashion concept, we encourage our customers to repair their Attáge products rather than replace them. Our products are made to last for a long time, so should not be needed until after considerable use. If or when your product needs a touch-up, we are of course happy to assist.
WHAT'S THE COST FOR REPAIRS?
If the repair falls under the warranty, we will cover the cost. Repairs due to wear and tear outside of the warranty will be charged at a fair price, evaluated on a case-by-case basis. We always give an estimated price before performing repairs.
PAYMENT METHODS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We use Klarna Checkout.
You can use your Visa or Mastercard via Klarna Checkout.
You can choose to pay in SEK or EUR.
Klarna sets out the specific payment terms. For more information or questions about your payment, please visit Klarna's website or contact their customer support
Today our products are available for purchase within the EU.
RETURN POLICY
WHAT IS YOUR RETURN POLICY?
For deliveries within Sweden, we offer 30 day free returns from the date of delivery. For returns outside of Sweden, we have a 30 day return policy, and a return delivery cost will be deducted from the refunded amount.
Within these 30 days, you can either exchange your product or receive a refund.
In order to receive a full refund, items must be returned in their original condition and in the original packaging.
Instructions on how you make a return is included in your delivery. You can also find return instructions below.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed according to the applicable terms of your original payment method.
RETURN INSTRUCTIONS
- Go to our contact form to notify us of your return (do not forget to include your order number in your message)
- Complete the return form that you receive from us via email, and email the return form back to us and we will send you the return label
- Make sure your item is well packed and the box well sealed
- Affix the return label that you receive from us via email onto the box
- Leave the box at the applicable delivery office
WHAT IS YOUR RETURN POLICY FOR SAMPLE SALE?
For deliveries within and outside Sweden, we offer 14 day return policy from the date of delivery, and a return delivery cost will be deducted from the refunded amount.
Within these 14 days, you can either exchange your product or receive a refund.
In order to receive a full refund, items must be returned in their original condition and in the original packaging.
Instructions on how you make a return is included in your delivery. You can also find return instructions below.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed according to the applicable terms of your original payment method.
RETURN INSTRUCTIONS
- Go to our contact form to notify us of your return (do not forget to include your order number in your message)
- Complete the return form that you receive from us via email, and email the return form back to us and we will send you the return label
- Make sure your item is well packed and the box well sealed
- Affix the return label that you receive from us via email onto the box
- Leave the box at the applicable delivery office
CONTACT AND CUSTOMER SUPPORT
CONTACT AND CUSTOMER SUPPORT
Do not hesitate to contact us if you have any questions - we are happy to assist!
We always aim to respond as soon as possible within 24 hours (on business days).